Online Live Chat Software provide live chat support between visitors of your web site and customer support executive in a secure, real-time environment. Live Chat Utility facilitates your customer care executives to chat with the clients, solve queries of websites visitors and provide online assistance.
Web chat software facilitates the service to send offline messages of your website customers or visitors when your support executive is offline or out of service.
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Customer Support :
Customer support service: Software delivers quality service through Live customer support services.
Handling multiple customers online: Operator is provided with the facility to handle multiple website customers simultaneously.
Watch website visitors in real time: Allows Operators to communicate and watch website visitors in real-time.
‘Leave a message’ when offline: Helps website visitors to leave a message in case there is no Operator online or available.
Chat Support :
Real time chat: Enables online customer care executives to communicate with website customers in real time.
Chat transfer between Operators: Helps to increase more flexibility by allowing chat transfer option between Operators.
Email transcripts of Live chat sessions: Delivers transcripts of live chat session to visitors at desired mail address.
Chat backup and restore facility: Allows restoring chat details if lost or deleted due to any reason.