Starting from Only $49 |
Online Live Chat Software
Online Live Chat Software is affordable and secure solution for website owners to provide live chat support between visitors of your web site and customer support executive in a secure, real-time environment. Live Chat Utility facilitates your customer care executives to chat with the clients, solve queries of websites visitors and provide online assistance. Web chat software facilitates the service to send offline messages of your website customers or visitors when your support executive is offline or out of service.
Live chat software if free of any hidden cost. It does not involve any setup fees or monthly charges. Once you buy it, you don’t need to renew license of the software. Just purchase it one time and enjoy its services lifetime.
What do you benefit from Online Live Chat Software?
- You may know customer expectations from your products and services.
- Lets you track your website visitors information.
- You may increase customer satisfaction by responding their queries quickly.
- You may increase your business sales and overall performance.
- Helps to reduce communication cost.
Main Features of Software Includes:
Customer Support:
- Customer support service: Software delivers quality service through Live customer support services.
- Handling multiple customers online: Operator is provided with the facility to handle multiple website customers simultaneously.
- Watch website visitors in real time: Allows Operators to communicate and watch website visitors in real-time.
- ‘Leave a message’ when offline: Helps website visitors to leave a message in case there is no Operator online or available.
Chat Support:
- Real time chat: Enables online customer care executives to communicate with website customers in real time.
- Chat transfer between Operators: Helps to increase more flexibility by allowing chat transfer option between Operators.
- Email transcripts of Live chat sessions: Delivers transcripts of live chat session to visitors at desired mail address.
- Chat backup and restore facility: Allows restoring chat details if lost or deleted due to any reason.
Information Support:
- Track website visitor information: Operator can easily track which visitors are visiting website along with the details including visitor name, IP address, Department name, Arrival time and date, Company name, Screen resolution, Browser type etc.
- View chat history: Provides efficient customer support with Chat details like chat time, date along with visitor’s detailed information and full text chat.
Helpful Features:
- Canned replies and Push URL facility: Canned messages (saved messages) and push URL facility is provided when Operator wants to response website visitor immediately.
- ‘Party is typing’ facility: Helps in smooth conversation and allows Operator to know when visitor is typing before he/she sends messages.
- Operator Online/Offline indication: Changes the state of Operator to know when Operator is online or offline to accept the chat request.
- Block selected IP address: Facilitates to block selected IP address in order to avoid interruption from mischievous visitors or the visitor you don’t want to assist.
General Features of Software includes:
- Easy integration with your web site: Easily integrates with your website without any complexity.
- Helps to reduce communication cost: Lower the communication cost and helps to reduce time and money overhead.
- Highly affordable utility: Available with the reasonable price and suits to budget and need of every section of customers.
- Increased customer satisfaction: In-depth understanding of your requirements enables to provide a solution customized to fit your needs and helps to build a strong & long-lasting customer relationship.
- Easy to install and configure: Built with easy and innovative approach that does not require special technical expertise to install and configure software on your machine.
Minimum System Requirements:
- Processor :- Pentium class or equivalent processor
- Memory :- 512MB RAM
- Free Disk Space :- 15MB
Your web hosting should support .NET 2.0 or higher and MS SQL Database.
Operating System:
- Windows 7, Windows VISTA, Windows XP, Windows 2003 Server, NT, 2000, ME, 98
Download Free Trial Now:
Download 30 days free trial of Online Live Chat Software to have fair idea of application full working and features. Once having satisfactory results, we recommend you to buy cost effective and affordable utility online under available operators Licenses.
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